Terms and Conditions

1. Acceptance of Terms

By accessing or using Yes Traders’s website, you agree to be bound by these Terms and Conditions.

2. User Conduct

You agree not to engage in any activity that disrupts or interferes with the functioning of the website or its services.

3. Intellectual Property

All content and materials available on the website are protected by intellectual property laws.

4. Limitation of Liability

Yes Traders shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the website.

5. Indemnification

You agree to indemnify and hold Yes Traders harmless from any claims, losses, liabilities, damages, costs, and expenses arising out of or relating to your use of the website.

6. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws.

Refund Policy

1. Eligibility for Refunds

Refunds are only available for products that are returned in their original condition within 15 days of purchase.

2. Refund Process

To request a refund, please contact our customer support team with your order details.

3. Refund Timeframe

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund. Once approved, refunds will take 15 to be credited into the beneficiary’s bank account.

4. Exchanges

We only replace items if they are defective or damaged. In case of exchanges, we will initiate the process within 7 days and the replacement will be delivered within 15 days.

Return Policy

1. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Return Process

To initiate a return, please contact our customer support team within 7 days of receiving your item.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item.

4. Return Time Frame

In case of an approved return, your replacement will be delivered within 15 days.

Shipping Policy

1. Shipping Rates

Shipping rates are calculated based on the weight of your order and your location.

2. Shipping Times

Orders are typically processed, shipped and delivered within 15 business days.

3. International Shipping

We offer international shipping to select countries. Please note that customs duties and taxes may apply. Orders will be delivered within 30 business days.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Privacy Policy

1. Information We Collect

We collect personal information such as your name, email address, and payment details when you place an order or sign up for our newsletter.

2. How We Use Your Information

We use your information to process your orders, communicate with you, and improve our services.

3. Cookies

We use cookies to personalize content, analyze our traffic, and improve your browsing experience.

4. Data Security

We take precautions to protect your information both online and offline.

5. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time.